Difference between R2R
Post shipment cancellations
Direct Rejections
Store Rejections
Fraudulent Transactions
Stock Issues
Inefficient inventory replacement causes stocking issues leading to a higher difference between R2R
Inaccurate status of stocks on website leads to direct rejections leading to higher difference between R2R
Shrinkage/Wastage ?
Higher the examples of the stocks being not captured accurately in the inventory higher the chances of stock outs and difference between R2R
Store operations and procedures
Poor resource planning leads to inefficient replenishment in stores causing store rejections and leading to higher difference between R2R
Higher the store picking and packing time averages, higher the chances of store rejections and hence difference in R2R
Spams ?
Reseller ? greater than $1000 transactions
Insecure payment gateway ?
Issues with shipment packaging will result in refunds and hence difference in R2R
Higher instances of wrong shipments will result in higher refunds which leads to the difference between R2R
Product quality
Poor product quality leads to more refunds and higher difference between R2R
Delayed orders
Higher the instances where the carriers are not able to deliver on time, more chances of customers opting for refunds which leads to the difference in R2R
Longer the order ETAs , higher the chances of refund and hence difference between R2R
Higher buyer's remorse leads to more refunds and hence higher difference between R2R
Higher instances of incomplete shipments leads to higher refunds and higher difference between R2R
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Damaged products leads to refunds and higher difference between R2R
Erroneous forecasts leads to sub-optimal stocking leading to a higher difference between R2R