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Conflict Management Strategies (Defensiveness and Supportiveness…
Conflict Management Strategies
Win- Lose and Win- Wim Strategies
win-win solutions lead to mutual satisfaction and prevent the kind of resentment that win-lose solutions often engender
looking for and developing win-win solutions makes the next conflict less unpleasant; conflict can more easily be viewed as solving a problem rather than as fighting
Goals, Emotional state, Assessment of the situation, Personality an Competence, Family history
Avoidance and Fighting Actively
Nonnegotiation- is a special type of avoidance, you refuse to discuss the conflict or to listen to the other person's argument
Gunnysacking-refers to storing up grievances and then unloading them on the other person- even earn the grievances have nothing to do with the present conflict
Take an active role
Speak and listen
Own your thoughts and feelings
Focus on the present
Express your support, empathy, and agreement
Defensiveness and Supportiveness
Neutrality-in the sense if indifference or a lack of caring for the other person- it's likely yo create defensiveness
Superiority-says in effect that the other person is inadequate or somehow second-class
Certainty-often sets up a defensive climate
Provisionalism- is likely to be much more productive than closed- mindedness
Face-Attacking and Face- Enhancing Strategies: Politeness in Conflict
face attacking conflict strategies- are those that attack a person's positive face or a person's negative face
face enhancing conflict strategies -are those that support and confirm a person's positive face or negative face
Beltlining- is destructive face attacking strategy
Blame-instead of focusing on a solution to a problem, some members try to affix blame on the other person
Verbal Aggressiveness and Argumentativeness
Verbal aggressiveness -is an unproductive conflict strategy in which a person tries to win an argument by inflicting psychological pain, by attacking the other person's self-concept
Argumentativeness- refers to your willingness to argue for a point of view, your tendency yo speak your mind on significant issues