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Conflict Management Stages (Stage 6.Evaluate the Choice (If the selected…
Conflict Management Stages
Stage 1. Set the Stage
try to fight in private
If conflict begins on social media take the fight offline
Stage 2. Define the Conflict
Define both content and relationship issues
Define the problem in specific terms
Focus in the present
Empathize
Avoid mind reading
Stage 3. Identify Your Goals
What you want to accomplish in this conflict management interaction
Stage 4. Identify and Evaluate Your Choices
Try not to inhibit or censor yourself or your partner as you generate these potential solutions
Stage 5. Act on the Selected Choice
Put the chosen choice into operation
Stage 6.Evaluate the Choice
If the selected choices work then move onto the last stage if not then you need to re-enter the conflict resolution process at some point-perhaps you need to redefine the problem or look for other possible choices
The fact hat-focuses attention on the facts and figures that bear on the problem
The feeling hat-focuses attention on the emotional responses to the problem
The negative argument hat- asks you to become the devil's advocate
The positive benefits hat- asks you to look at the upside
The creative new idea hat- focuses on new ways of looking at the problem
The control of thinking hat-helps you analyze what you're doing; it asks you to reflect on your own thinking
Stage 7. Wrap It Up
Attack negative feelings
Increase the exchange of rewards and cherishing behaviors to demonstrate your positive feelings and to show you're over the conflict and want the relationship to sunrise and flourish
Learn from the conflict and from the process you went through in trying to resolve it