Please enable JavaScript.
Coggle requires JavaScript to display documents.
The role of Quality in Management Information and Performance measurement…
The role of Quality in Management Information and Performance measurement systems
Quality overview
Deming
Constant improvements
Eliminate waste
Cease inspection
Выбирать поставщика не только по цене, но и по качеству и надежности
Улучшение производственных и логистических систем
Обучение сотрудников
ЛИдерство
Убрать числовые цели
Crosby
Zero defects
Right first time
Japanese Business practices and techniques
Total quality management
Customer focus
Internal customers and suppliers
Quality culture
Zero defects
Right first time
Quality certification programmes
Costs of poor quality
JIT
JIT Purchasing
Uniform loading
Close relationship wth suppliers
Simplification
Machine cells - группы, производящие один продукт, не операцию
Quality
Kanban
Preventive maintainance
Employee invovement
Kaizen
Life cycle costing
Target costing
Kaizen costing
Quality management and PM
Principles
Customer focus
Leadership
Involvement of people
Process approach
System approach
Kaizen
Costs of quality
Prevention - не производить продукты не по спецификации
Appraisal - затраты на контроль качества продукта
Internal failure - затраты на некачественный продукт
External failure - затраты попадания некачественного продукта к потребителю
Quality on MIS
Aspects
Functionality - выполнять предназначение
Reliability - надежность
Usability -user friendly
Build quality, flexible
Quaity of good information and good MIS
Accurate
Automatic input
Allow to analyze
Scenario analys
Complete: past, forecast and external data
Cost-beneficial
User targeting: graphs, charts, dashboards
Relevant
Authoritative - reliable sources
Timely
Easy to use
Six Sigmas and quality improvements
Define requirements
Measure performance
Analyse process
Improve process
Control process