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Management information recording and processing (Developments in IT…
Management information recording and processing
Sources of MA information
Financial accounting records
Other internal sourced
Payroll system
Production department
Timesheets
Sales department
External sources
Directories
Associations
Published sources
Syndicated services - платно, raw data
Consumer panels, платно, обработанные
Information from customers
Information from suppliers
Internet
Database information
Data warehouses
Costs of information
Direct data capture
Use of bar code and scaners
Employee time to fill timesheets
Processing
TIme to imput in MIS
Inefficient use of information
Change of system
External information
Direct cost to search - платим деньги
Indirect access cost - время на поиск
Information for planing and control
Big Data and PM
Характеристики
Volume
Velocity
Variety
Veracity = можно ли доверять информации
Использование
Create transparancy
Performance improvment
Market segmentation and customisation
Decision making
New products and services
Риски
КОрреляция, но не причинность
Неполная выборка
Много бесполезной информации
Data silos
Volume and variety
Developments in IT
Electronic data interchange
Excel
Database packages
Software packages
Computer telephony integration - сбор информации по поступившим звонкам
Radio-Frequency Identification (типа бирок только лучше)
LAN and VPN
Corporate databases
Instant access to data
Groupware (типо asana, jira, trello)
Intranet
Extranet
Databases
Data warehousing
Data mining, например через OLAP
ERP
Remote input of data - современный ввод данных
Laptops
EPOS (штрих коды)
Output reports and Information systems
Критерии оценивания output reports
Цель
Аудитория
Информация
Подача
Типы
Dashboard
Drill-down report
Exceprion report
Numerical information
Неполнота данных
Отсутствие нейтральности
Различный базис подготовки
Нет подтверждения данных
Уровень детализации
Устаревшие данные
KPI and integrated reporting
6 видов капитала
Financial
Manufacturing
Human
Intellectial
Natural
Social
Принципы
Stratefy focus and future orientation
Connectivity
Stakeholder relationship
Materiality
Reliability and completeness
Consistency
Elements
Стратегия и enviroment
Governance
Strategy and resource allocation
Business model
Performance
Future outlook
Связь с MA информацией
Forward looking information
LT performance
Non-financial information
Strategy
Focus on KPI