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Operation domain (Service Operation :fountain_pen: (Service support…
Operation domain
Service Operation :fountain_pen:
Service support procedures
Service measurement
Service monitoring
Operational supplies management
Business Operation :recycle:
User Support
Quality information
Improving information services
Strategic feedback
Standard procedures
Service desk
Day-to-day contact
Information request
ITIL procedures
Authorization
Access policy
Strategic information service design
Technology Operation :fire:
Availability
Availability of information services
Service desk support
Financial impact
Suppliers
SLA(Service Level Agreement)
Performance/availability
Capacity issue's
Data Operation
Master Data Management :warning:
RFC(Request for change)
Level of impact
Setting targets
Resolving conflicts
System management
Business information support