Conflict Management Strategies
Understanding these factors may help select more effective strategies.
Goals
Emotional State
Assessment of the situation
Personality and competence
Family history
Win-Lose and Win-Win Strategies
Win-Win solutions lead to mutual satisfaction also makes the next conflict less unpleasant
Win-Lose solutions- your side wins and the other person loses
Consider the advantages of Win-Win solutions
Avoidance and fighting actively
nonnegotiation is a special type of avoidance. you refuse to discuss the conflict or listen to the other persons argument
gunnysacking- storing up grievances and then unloading them on the other person.
Take an active role, Speak and listen, Own your thoughts and feelings, focus on the present, express your support, empathy and agreement.
Defensiveness and supportiveness
Control
Strategy
Neutrality
Superiority
Certainty
Talk descriptively
Focus on the problem
Act and react honestly
Empathize
See equality
Be provisional
Face attacking and face enhancing strategies
Face attacking strategies are those that attack a persons positive face.
Face enhancing strategies are those that support and confirm a persons positive face
Popular but destructive strategy is beltlining
Another Strategy is Blame
Verbal aggressiveness and argumentativeness
Verbal agressiveness
attack the character of another person
insult the other person
lose his oe her temper during an argument
Make fun of others
Yell and scream
Make the other person feel unreasonable or stupid
argumentativeness refers to your willingness to argue for a point of view, your tendency to speak your mind on significant issues.
Argumentativeness leads to relationship satisfaction, it enhances relationships.
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