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Conflict Management Stages (Step 2. Define the conflict (Define both…
Conflict Management Stages
Step 1. Set the stage
try to fight in private
take the fight offline
be sure you are each ready to fight
Step 2. Define the conflict
Define both content and relationship issues
Define the problem in specific terms
Focus on the present
Empathize
Avoid mind reading
Step 3. Identify your goals
Ask yourself what you want to accomplish in this conflict management interaction
Step 4. Identify and Evaluate your choices
Avoid win lose solutions
carefully weight the cost and rewards
seek a solution in which the cost and rewards will be evenly shared
Step 5. Act on the selected choice
Are you comfortable with it?
How will you feel tomorrow?
Step 6. Evaluate your choice
How did it work?
did the chose resolve the conflict?
are the cost and rewards evenly distributed?
might other solutions be more effective?
Step 7. Wrap it up
Learn from the conflict.
Keep the conflict in perspective.
Attack your negative feelings
