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C8. The operation domain (Customer liaison function (Ensure effective…
C8. The operation domain
Authorization
Read and write
Creation and deletion
Read only
Process management
Resolving data management issues
Controlling data management tasks
Setting enterprise data management targets
Ensuring data management objectives are met
Approach for implementation/exploration
Customer liaison function
Ensure effective customer support
Manage liaison initiatives
Ensure standard procedures
Professional approach towards customers
Investigate failure to comply
Quality of service in SLA
Implementing
quality plans
Modify general operations
Modify applications
software configuration
Operating data
environment
Support
Operation
Maintenance
Maintain integrity
Service operation
Service measurement
Reporting
Identifying problems
BIM measurements
Service monitoring
Call satisfaction
Multi-channel
Service support
procedures
Documentation
Cooperation
Operational supplier
management
SLA
Availability
Challenges
Combining BIM & ITIL/
COBIT/TOGAF
User support
Strategic instantiated BIM
Resource management
Technology operation
Partner and
supply chain
Processing of
business information
Infrastructure
Suppliers
Capacity issues
Planning calculations
Expert assistance
Availability
Recovery information
Disruption reports
Impact on services
Incident management
ITIL
Identify root cause
Ensure processes