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8 The operation domain (DATA OPERATION (Master data management (Systems…
8 The operation domain
BUSINESS OPERATION
User support
optimum quality information and data services
Effective liaison between
service suppliers and their customers
centrally and locally
security measures
Identifying improvement to the business information services
Information Systems customers (IS Customers)
Service-desk
Communication and training
Authorization
read only
read and write
creation and deletion
DATA OPERATION
Data integrity
Master data management
Systems management
Business information support
Implementing quality plans
Modify the general operations and service-specifi c procedures to ensure that the required actions are carried out
Modify applications software, systems software and hardware configurations, as appropriate, so that the required quality can be measured and achieved
Data quality
Operating the data environment
SERVICE OPERATION
Service support procedures
first point of contact
Service measurement
Daily, weekly and monthly measurement
Service monitoring
Operational supplier management
the performance of your supplier is measured and compared to SLA and contractual obligation
TECHNOLOGY OPERATION
Availability
Partner and supply chain liaison
Suppliers
Incident management