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Memo phone call :fountain_pen: (No problem with the invoice (correct…
Memo phone call :fountain_pen:
caller = Mrs Sarah Fergusson :!!:
she wants to speak to the cutomer care officer
his name is HUGH LAURIE = the person you represent ! :!!: your are the customer Care Manager :!!:
Signature
Hugh Laurie
Customer care manager :!!:
Office Universe :!!:
address of the company => check the invoice of reference
0171 4347578 :!!:
h.laurie@officeuniverse.co.uk
:!!:
www.officeuniverse.uk
reason for the call :check:
problem of delivery => 900 missing items :!!:
which ones?
A4 zoom copy paper ref 2356-1
£2.20
she got only 100 of them
she expected to receive 1,000 packs
order placed by phone
on April 23rd
call to Miss Hermione Granger
Sales representative
sales call centre operator
delivery made on dec 3rd
invoice ref number =
KF-6792/4
:!!:
No problem with the invoice
correct prices
correct payment terms
correct discount
correct VAT and correct amounts
it can paid according to the terms of the contract
SOLUTION / AGREEMENT :tada: :
900 missing items sent asap
no shipping and packaging costs included
additional discount of +2% on next order
bill amount for these 900 packs/boxes of A4 Zoom copy paper
900 x £ 2.20 = £1,1980 with deduction of 10% + free delivery
£1,782
please confirm next orders by sending an email => provide necessary info => check role-play B