Conflict Management Strategies (Consider these rather than aggressiveness:…
Conflict Management Strategies
Effective strategies to manage conflict with success
assessment of the situation
personality and competence
The trigger never seems to be addressed; Instead of avoiding the issues you can:
own your thoughts and feelings
focus on the present (this is very hard for me)
speak AND listen
express your support, empathy, and agreement
take an active role
Evaluative You Messages: you never reveal your feelings, you just don't plan ahead, and you never call me.
Descriptive I Messages: id like hearing how you feel about this, i need to know what our schedule for the next few days will be, id enjoy hearing from you more often.
Try talking supportively
act and react honestly
empathize with the other person
focus on the problem
see equality; act as an equal. Avoid pulling rank.
Be provisional; suggest rather than order or demand
Consider these rather than aggressiveness:
allow the other person to state her or his position fully before you respond
streets equality, and stress the similarities that you have with the other person of persons.
reaffirm the other persons sense of competence
avoid getting overemotional
center your arguments on issues rather than personalities
allow people to save face; never humiliate another person
Treat disagreements as objectively as possible