Please enable JavaScript.
Coggle requires JavaScript to display documents.
Conflict Management Stages (with each hat you look at the problem from a…
Conflict Management Stages
Step 1: Set the stage. Try to fight in private.
Step 2: Define the Conflict
focus on the present
empathize
define the problem in specific terms
avoid mind reading
define both content and relationship issues
Step 3: Identify your goals
Step 4: Identify and evaluate your choices
Step 5: act on the selected choice
Step 6: evaluate the choice
Step 7: Wrap it up
with each hat you look at the problem from a different angle
The feeling hat focuses attention on the emotional responses to the problem
The negative argument hat asks you to become the devils advocate
The fact hat focuses attention on the facts and figure that bear on the problem
The positive benefits hat asks you to look at the upside
The creative new idea hat focuses on new ways of looking at the problem
the control of thinking hat helps you analyze what you're doing: it asks you to reflect on your own thinking