MVP Scope & Deliverables - Phase 1 (Responsibilities (Rich & team…
& Deliverables - Phase 1
The Buyer Perspective
Areas of focus (decks) to be delivered
Ensure we address SLA misalignment
Include TC view
Chris Wood (L4)
Karoline Kane (TC)
Key questions to address
What commercial value is added?
What business issues are addressed?
How did customer/business feel the impact of the data?
Translate business impact in SLA
How do we fix?
Concerns to be addressed
Tool and presentation give expectation that business can be managed through tool
Add fields not within SLAs that highlight midsalignment between SLAs and MBR
What obvious business metrics should be inluded to truly portray a full business picture?
Show the gap
Basic functionality of cards with data, drill-down
TBD - PM
Tammy - COST
SME & Supplier
Anil - ALL
Ed - ALL
Elizabeth & Abey - CREATIVE
Design & Brand
Satyan - ALL
Imagineers (3) - ALL
Rich & team = ALL
Laks - DATA & CUBE
Ade - SLA & ANALYTICS
Anderson - SLA & ANALYTICS
SME & Supplier
Iris & team - DATA
Tom - COMMS
Rakesh & Ralph
Sylvia & Ralph
AE & SME
Basic access management
Less TC focus, more what's important to user
Big impact on Phase 1
No outputs - no PPTs, emails, Excel
The source of record
At risk for data manipulation
How do you create a snapshot of record - what was reviewed?
Need to be aware of overlap of material from service providers
Can utilise "Gel" platform, other existing infrastructure:
Is platform limiting?
Cloud vs not cloud?
Email? What Service?
Managed within TC32
Integrated as much as possible (single sign-on)
Utilise exported SLA data, input manually
Online 24/7 with conditional funding
What is available?
What can we leverage?
What needs to be built/requires additional infrastructure?
Ensure scope restrictions don't limit our utilisation of existing resources
Leverage ongoing work (Rich's team)
Maximise pillars of resource