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Foundational Tooling: Project SPARCS (The Tool (Card feedback (More…

- - - - Whar will be staged?
      - What business critical issues will we answer?
        
        Efficiency
        
        Control issues contribute to inefficiency
        
        Give insight into what to fix, how to fix it, how to prioritise what needs fixing
        
        Control
        
        Give comfort with control environment
        
        With complex regulatory environment, they have tools to be comfortable they're doing control jobs
        
        SMF specific
        
        Cost
        
        Drivers of variance
        
        Drivers of allocation
        
        Drivers of overall cost
      - What will be ready?
  - - - Data "cards"
        
        Individual development/deployment
      - Basic access management
        
        Less TC focus, more what's important to user
      - IGA view
      - UI framework
      - Reporting
        
        The source of record
        
        No outputs - no PPTs, emails, Excel
        
        Exporting
        
        At risk for data manipulation
        
        How do you create a snapshot of record - what was reviewed?
        
        Need to be aware of overlap of material from service providers
      - Scheduling/notification
        
        Big impact on Phase 1
      - Administrative functionality
        
        Super-user functionality
    - - Data
        
        Managed within TC32
        
        Integrated as much as possible (single sign-on)
        
        Utilise exported SLA data, input manually
        
        Online 24/7 with conditional funding
        
        Data Status
        
        Service - HAVE
        
        Process
        
        SLA - HAVE
        
        Controls - HAVE
        
        Incidence
        
        Cost
        
        Process - NEED
        
        Driver - NEED
        
        Real estate
        
        Resources
        
        Service instance - HAVE
        
        Components - NEED
        
        People
        
        CRES
        
        IT
        
        3rd Party
        
        Trend - HAVE
      - Ensure scope restrictions don't limit our utilisation of existing resources
        
        Leverage ongoing work (Rich's team)
        
        Maximise pillars of resource
        
        Integrated as much as possible (single sign-on)
      - Design
        
        Notifications
        
        Email? What Service?
        
        Can utilise existing infrastructure:
        
        platforms
        
        data stores
        
        Cloud vs non-cloud
        
        Is platform limiting
      - What is available?
        What can we leverage?
        What needs to be built/requires additional infrastructure?
    - - SLA
      - Controls
      - Cost
      - Key questions
        
        What commercial value is added?
        
        What business issues are addressed
        
        How did customer/business feel the impact of the data?
      - Business Examples
        
        Corporate Banking (L4)
        
        Compliance (function)
        
        BCI (L4)
        
        UK
        
        Germany
        
        BBDE
        
        Include TC view
    - - Tool and presentation give expectation that business can be managed through tool
      - Add fields not within SLAs that highlight midsalignment between SLAs and MBR
        
        What obvious business metrics should be inluded to truly portray a full business picture?
        
        Show the gap
- - - - Add cards important to them
      - Include cards notifications
- - - - No easy way to ID opportunities for impact
      - No central way to assess health of a process
      - No way to track change and its impact
      - Everything we do impacts process
        
        Policy
        
        SI
        
        Regulatory