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Trust Commissioner (PRESSURES (Budget constraints, Morale rock bottom,…
Trust Commissioner
PRESSURES
Budget constraints
Morale rock bottom
Growing waiting lists
Public complaints
Patient expectations
Balancing capacity and demand
Reluctant/nervous of sharing impact data
Need to show effectiveness and quality
GETS INFO FROM
Clinical research
Guardian
Colleagues in medical profession
Twitter
Events
WANTS
Solutions - need to find ways to relieve the pressure
Reduce demand on their services
Info on how EI can reduce demand
Reassurance on safety and quality
TURNED OFF BY
Waffle - lack of data
Text-heavy emails
Salesy comms
May see Kooth as a competitor to other services (taking budget from elsewhere)