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TECH ISSUE :explode: (INFO TO COLLECT:
Subscription (Zuora) :check:
IP…
TECH ISSUE :explode:
INFO TO COLLECT:
Subscription (Zuora) :check:
IP address (Backend tool) :check:
Akamai IP (D3) :check:
Issue on which VIDEO (Customer) :check:
Issue on which PLATFORM (Customer/Conviva) :check:
Flash or HTML5 (Conviva) :check:
Device (Conviva) :check:
App--> App version (Customer) :check:
Connection (ISP on Conviva) :check:
How many times (Conviva/Customer):check:
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Related to VIDEO?
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VOD
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Archive (NFL Network, Redzone, Featured, films, ecc)
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