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Competition and choice in public services (Alternative models of…
Competition and choice in public services
Public Sector
Tax funded
Direct
E.g. Income tax
Indirect
E.g. V.A.T
Provision of public services
Political
Central government
Local government
Councils
Non-political
Fire services
Welfare
Education
Health
Policing
Creating value
Private sector values
Revenue
Profit
Market share
PUBLIC VALUE
Private sector can also add public value
Economic
Employment
Social
Cohesion
Quality of life
Improve living
Political
Stimulating democracy
Ecological
Sustainable
Ideological
Faith and Beliefs
Stewardship
Trust
Alternative models of delivering public services
4TH MODEL OF DELIVERING PUBLIC SERVICE
TRUST
Automony
No interference
COMMAND AND CONTROL
Targets
Management control
VOICE
User driven
Opinions directly expressed
Competition and choice
BENEFITS
:check:
Users
Choice of service based on preference
Potential for increased standards through competition
Flexibility on service
E.g. Choice of hospital
Increased influence
E.g. Parent-led free school
Providers
Increased freedom
No command and control
E.g. Less demanding targets in NHS
Opportunities of increased pay elsewhere in sector
Ability to innovate freely
DRAWBACKS
:red_cross:
Users
Vulnerable to profit-driven providers
Lack of alternatives if service is poor
Providers
Less automony than Trust model
Influenced by quasi-market forces
Less security
Political opinions
Hostility from social democrats
Dislike of market-orientation
Wary of corporate bullying
Preference from conservative right
Market driven
Previous conservative policies reflect this
