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Communication Climate (Creating Supportive Climates (evaluation vs…
Communication Climate
Creating Supportive Climates
evaluation vs description- don't evaluate describe
control vs problem orientation- don't control the situation find a solution that makes both happy
strategy vs spontaneity
neutrality vs empathy
superiority vs equality
certainty vs provisionalism
How Communication Climates Develop
Confirming communication- messages that convey value
Recognition, acknowledgement, and endorsement
develop by how valued we feel in a relationship
Disconfirming communication- lack of regard
impervious response- doesn't acknowledge the other person's communication attempt
interrupting response
irrelevant response
tangential response- used to steer the conversation in a new direction
impersonal
ambiguous response
incongruous response- two messages that contradict eachother
disagreeing messages
argumentativeness, complaining, and agressiveness
Defensiveness- process of protecting our presenting self our face
presenting self- physical traits, personality characteristics, attitudes, aptitudes, and all other parts of your image
face-threatening acts- messages that we think are trying to challenge our image we want to convey
responding nondefensively to criticism
seek more information
agree with critic
Communication climate- is the social tone of the relationship