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exemplary KM goals (Implementation of a KMS (Employee usage (User-sessions…
exemplary KM goals
Implementation of a KMS
Employee usage
User-sessions each day
Goal: > 50% of employees
logged in daily
Availability of relevant content
Scope (A) and up-to-dateness
(B) of content
Goal: A > 10% monthly; 20%
of B < two months old
Access available for all employees
System licensing: in-house
(A) and mobile access (B)
Goals: A 98% and B > 40%
by date X
User-friendliness
Evaluation by users in biyearly
survey
Goal: 80% of ratings
“medium” up to “very good”
Availability of all KM functions
Implementation progress according
to project plan
Goal: delay < ten days
Embeddedness of KM in business processes
Inquiry of knowledge demand in usiness processes
Time passed since the last workshop of business process actors
Goal: average <six months;
maximum < twelve months
Provision of required knowledge
Degree of availability & time for processing requests
Goal: 90% in less than two
Analysis of business processes
Share of analyzed business processes within the last nine months
Goal: > 60%
Enhancement of employee competence
KM training value
Increase in level of awareness
after training
Participant survey & test;
increase > 40%
Promote expertise
Increase in experts as per
yearly employee assessment
(skill level “expert”)
Goal: increase >10%
(& absolute value)
KM training
Ratio of trained employees to
overall number of employees
Goal: > 80%
CSF
Mesured by
KPI
KM goal