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:deciduous_tree: Service Portal Requirements Gathering [Decision Process…
:deciduous_tree:
Service Portal
Requirements Gathering [Decision Process Flow]
Already exists
Does it
fulfill all requirements
?
Yes
No
Can it be
amended to suit your new requirements while still fulfilling existing requirements?
Yes
Propose
amendment to existing pattern
No
#
Does not
already exist
Does
something similar
already exist?
Yes
#
No
Propose a concept.
Is this something that can be reused?
No
Can it be
made more generic
?
No
Add as a "snowflake"
Yes
#
Yes
Propose new pattern
Create a new Story for this custom effort
Dependent upon #1 answer determine if backlogged
If #1 determines this is in scope evaluate opportunities to use functionality that is forthcoming in future release. Be mindful of NDA.
Test this against current project scope
Something else here... This is likely a whole sub-decision process flow
Link to ServiceNow Documentation for Service Portal
Based on León Persson’s
"Vanilla Pattern"