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The improvement domain (Processes (business service option, define…
The improvement domain
Quote: To improve is to change; to be perfect is to change often
keypoints Improvement domain
Transition
Design
Logical;what will it do?
Physical; compliance with logical
Processes
business service option
define information requirements
investigate current environment
logical service specification
feasabillity
physical design
improvement perceptions
Data Improvement
Data environment
Data Quality
Defining requirements; LoB
Education and Training
Service Improvement
Service People organisation
managing service level expectations
managing service level delivery
Defining Requirements(non functional)
Business Improvement
Basic Principles of Business Service Design
Testplan en Testspecification plan
Defining requirements; LoB
Documentation
Technology Improvement
manage Deployment & Testing
"technology watch" for time and budget
