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Interaction Skills (Leadership and Influencing (build consensus and…
Interaction Skills
Leadership and Influencing
build consensus and encourage stakeholder support and collaboration during change
reduced resistance to necessary changes
articulation of a clear and inspiring vision
success in inspiring others to turn vision into action
influence on stakeholders to understand mutual interests
influence on stakeholders to understand mutual interests
Teamwork
Work productively so that solutions can be effectively
developed and implemented
fostering a collaborative working environment
effectively resolving team conflict
developing trust among team members
Negotiation and Conflict Resolution
identifying the underlying interests of the parties, distinguishing those interests from their stated positions, and helping the parties identify solutions that satisfy those underlying interests
takes into account the tone of voice, the conveyed attitude, the methods used, and the concern for the other side’s feelings and needs
recognize that the needs of the parties are not always in
opposition and that it is often possible to satisfy both parties without either side losing
ensure the problem is separated from the person
so that the real issues are debated without damaging working relationships
Facilitation
encouraging participation from all attendees
remaining neutral and not taking sides
Teaching
discovering new information through high levels of stakeholder engagement