Why do we want to change?
What do we want to improve?
Changes and improvements must be justified
All technology can be improved
What is the purpose of Improvement?
Improve business services
Improve cost of business services
Provide better information services
Waterfall or Agile?
Agile and Scrum can be a lot of waterfalls joined together
Assess the risks and opportunities of the methods
A new required service should be fully explored and defined
Cost of information quality is a vital measure
Quality Management System (QMS)
Achieve a common understanding between the customer and supplier
Meeting business need through effective management of demand and supply
Always involve stakeholders when thinking about improvement or a new service