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Support Tickets (Reports (Sample count: 573) (Requests (Request for a…
Support Tickets
Reports
(Sample count: 573)
Common Issues
Report not loading; Unable to run; 404; Error message when running reports
Data discrepancy - Wrong data, negative sales,
Data is not up to date
(Q: how long is the delay? What are their expectations? real time? half-hour Near time?)
Report won't export
(what formats do they want? what do they want to do with it)
Unable to print report (a lot), or not printing properly; Print button not working
(Q: What kind of print format are they looking for?)
(Q: Are they looking for a paper copy or a way to export to pdf? What will they do with it)
Report too slow, keeps loading for a long time
“Needs help with reports”
(Q: For example?)
Can't find reports (Don't know where to find a certain data)
(Q: What are some examples they cannot find?)
Customers' Questions
What is
Difference between guest count and check count
What's No Sales in Consolidated Cashout Report
How to?
How to run sales by products.
How to get product detail report
How to run sales by hour? (a lot) - POS has it.
Where can i get the system details report?
How to combine reports (CS473305)
How to chk a return transaction in report
How to find offline transactions
Where to find discounts in reports
How to check media pickup/drop
How to get total# of checks
How to check end of day report
How to run sales report for one employee
How to run report for credit only
How to find checks under reports;
How to print Receipt for old check from EM
how to run a cashout report
Why...
Tip not included in the total
Others
A lot of questions about day end time.. How to edit
Requests
Change the percentage of tips on cashout report
CS471285
Data Wipe Request
Request for a customized report
Non Taxable Report
Requesting a report or balances of the exiting Gift Cards
Add MSP to Consolidated Cashout report
Hardware report request for Erin Freed (CS483582)
combining the sales for 2 days, late close day (CS478724)
Request to edit report (CS480064)
Accounting related
Accounting info request
Asking about payroll integrations
"Unable to see reports for both stores 374 and 431" (CS482984)
Request to get guest count (CS483343)
Data Dump Request(CS484515)
Offline reporting (CS484692)
Request to disable Employee detail reports (CS485127)
A lot of 'Needs help finding a closed check' request - already solved by the new 'Closed Check Lookup'
(Q: Are they not aware the new report exists? Is the name confusing?")
Questions to ask
Do customers know where to find certain data?
Which report does customer ask most 'How to' questions?
Top 3 new feature requests
Who are the ppl that called? (Summarize the personas)