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DMU Experience & knowledge (Projects (CRM (Requirements, Integration,…
DMU Experience & knowledge
DMU Knowledge
Research focussed
Lots of PGR admin
Doctoral college
Admissions
Progress monitoring
Reporting
RDP
ECR's
Workshops and appointments
Progression
Milestones
Events
Requests management
Multiple faculties
Admissions
Standardised where possible
Events maangement
Alternative processing routes based on faculty and department
Sustainable development
Strategic framework
Coming to an end
Public good
Challenge convention
International expansion
Encourage diversity
Research
SAP Knowledge
Supplier is iTelligence
Started with Finance, Procurement, Budgeting
Moving into student records, admissions and CRM
Technology
Cloud
Can run business logic
JavasScript and SQL
Dev knowledge
Service design
Engaging end users
Thinking about the end result as a service rather than process or product
Cultural shift
Tools
External collaboration
Standards
Defined by team
Overarching framework
Responsive framework implementation
SharePoint WiKi and guides
Reusable code
BA
Certification
Tools
Engagement
Equip the team
#
Development
JavaScript
JQuery
HTML/CSS
SITS E:Vision syntax
Defensive coding
#
Data driven
Use of libraries
Management skills
Project management
PRINCE2
Agile
Governance
Project prioritisation
Roadmap
Ongoing reporting to PMO
Team development
Recruitment
Coaching
Performance management
Succession planning
#
Building profile
Supplier management
Procurement
Managed service
Support
Recruitment
General
GDPR
Media scrutiny
IR35
Third party suppliers e.g. CACI
Projects
IT account management
Requirements
Redesign of technical workflow
CRM
Requirements
Integration
Workshops
Mockups
Student engagement platform
Requirements
Prioritisation
Engaging others
Admissions
Forms
Scale - across faculties
Paper to online
eVision rebrand and redesign
Implement responsive framework
Complete overhaul of UI
Reconfigure menus
Training and awareness
Student fees and funding review