Centralisation Project (TO DO (PM: reverse engineer 'Sales…
Workout logistics around delivering training
Regional Expert to supervise training
Block out rooms for training
Use Seniors as champions?
Group them for same upskilling?
Manning the phones
Leverage SMEs for leaders/small groups
Busine team breakdown
Handles simple queries
NO customer interaction
Intervene when 'something went wrong'
Pick-up potential overflow from Sales
Looking after Existing customers
Pick-up potential overflow from Customer Service
How will competency be determined
Who owns it/ signs off?
Operations how of scope - until March (for Online learning)
How fast must employee be operational on 'x'
Checklist (See Claims)
1st week, 1st month, 6 months?
How critical is 'x' / how often used
Camtasia for our screen recording
Recording 'Skype' was suggested by IT
See how we include the 3 Es for each learning
Meet Liz Smoothy
BA: Induction review from MG
PM: reverse engineer 'Sales Pipeline' modules/ videos
Workers comp video (Claire modules)
BA: Follow-up Laurence - natural Perils video - new starter
BA: Find Business Soft Skills provider
Why that name
Taking away low value tasks