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LEADS MANAGEMENT PROCESS (BLITZES / POP-UPS (Subs visits BB Booth…

- - - - IF SUBS IS UNDECIDED: Customer Fills out application, stores to process
        
        Channel secures a copy of the leads
        
        Channel team to call out within 24-48 hours
        
        To call customer and if no answer, send SMS
        
        3 attempts and if to no avail, considered as lost lead
        
        No other offers given to subs
      - IF SUBS SAYS YES: (20 Minutes Maximum)
        
        Submits Pre-requirements
        
        Subs to wait for callback confirmation of application
        
        Presents Order Form
        
        Fills out Application Form
- - - - Frontliner/BA to explain latest plans / offers of BB
        
        IF SUBS IS UNDECIDED: Customer Fills out application, stores to process
        
        Channel secures a copy of the leads
        
        Channel team to call out within 24-48 hours
        
        To call customer and if no answer, send SMS
        
        3 attempts and if to no avail, considered as lost lead
        
        1 more item...
        
        IF SUBS SAYS YES: (20 minutes maximum for whole process)
        
        Presents Order Form
        
        Fills out Application Form
        
        Submits Pre-requirements if available
        
        Subs to wait for callback confirmation of application
        
        Checks Availability if internet connection is available
        
        If no internet, frontliner to call Stores to check availability
- - - - IF SUBS SAYS NO: Customer Fills out application, stores to process
      - IF SUBS SAYS YES: (20 minute-deal)
        
        Presents Order Form
        
        Fills out Application Form
        
        Submits Pre-requirements if available
        
        Subs to wait for callback confirmation of application
        
        Checks Availability
- - - - ONE-TIME PAYMENT
        
        Hands over purchased device and gives official receipt
        
        Educates cusotmer on activation process or providers Device Flyer for more info
      - MONTHLY PAYMENT
        
        Records purchase and payment and hands over purchased device
        
        Educates cusotmer on activation process or providers Device Flyer for more info
        
        Calls Stores to tag monthly payment