Social media to promote projects
We had to promote a charity information session for our Fiji project with less than one week's notice. We chose to have this at a campus where we knew Sport for Development students were based, as this was the audience we primarily wanted to target. I knew that students pay attention to advertising on social media more than posters etc., so we turned to social media to get the word out. I pasted on our Volunteering Facebook page, my work Facebook page, our 2017 Fiji project page and encouraged the students from this year to share the post and encourage their friends to come along. This resulted in 50 students turning up, 30 of which ended up submitting an application for the project.

Fundraising
Crowdfunding sites such as JustGiving, GoFundMe and students' individual Facebook and other social media accounts. Students using social media to raise funds for charities and get local businesses and employers to donate. This resulted in one student, a third year Childhood Development and Playwork student, being given a £1500 donation that covered her project fees in total

Request from Senior Management for International Volunteering and Study Abroad stats broken down by School and country

Erasmus+ Final Report and EVS application
Monitoring the impact of placements/projects on participants
EVS application - collating relevant data on our student demographic, whether or not we offer additional support to WP students, information on our student body and the diversity of our student body. This was to submit an application for EVS accreditation as a sending and coordinating institution and involved collating our own data, as well as liaising with colleagues from different departments and being able to extract the relevant information from the data that they were able to access. This resulted in a successful EVS application which will go towards funding our Greece project in 2018.

Creating report for WP data to enable us to target underrepresented groups and widen their access to exchanges. This report found that the majority of students from this particular group weren't aware that the opportunity to study or volunteer abroad was available to them. Most believed the cost to be too prohibitive for them to even consider taking part, and this prompted us to take a look at our budget for 2018 and change our priorities so that we can offer additional bursaries to these groups.

Open Days/Applicant Days/Freshers' Week. Communicating with prospective students and their parents

Delivering presentations during lectures and at Open Days and Applicant Days

Flexi time - knowing that the work I put in is valued and I will be able to get my time back

Time Management
I use my calendar in Microsoft Outlook a lot. This allows me to make a note of deadlines, and once I know how much time I am working with, if it is for a large project, such as an Erasmus+ application, I break the chapters of that application into sections and set myself a target to have each individual section done.

In terms of juggling projects, I currently have 8 international volunteering projects on the go, as well as assisting with Study Abroad and Exchanges. I was, until recently, in the process of writing an Erasmus+ application for EVS, until I found out last week that the EVS has been scrapped for 2018. I'm also in the process of establishing some new partnerships with charities, most notably the International Citzen Service, with a view to endorsing them as one of our trusted partners.

At any one time, I can be working on up to 10 different projects, so time management and the ability to multi task and work on several things at once is crucial. I suppose I am lucky in that I am able to switch from one task to another with ease, but I am aware that new things come along and priorities change, so I am constantly reassessing my workload and changing my priorities.

Helping out my old team in International Admissions when they were severely understaffed during the summer and Clearing. All my volunteering projects were out and I didn't have any work that was particularly pressing. I knew that the preparation for next year could wait, so I volunteered to spend the week working for them. They were only on the other side of the office, so I was able to dip into my Volunteering work as needed, but I know it made a huge difference to my old team. By volunteering to process applications, they were able to go out and meet students during International Check in and meet with students to offer them any support that they needed with their applications.

Line managing probationary staff

Administration staff at the College. Training them and identifying their targets, performance reviews and Performance Development Review.

Delivering ILM Level 3 Training
Training them on the role of team leader, what we expect from them and what the students expect from them. Teaching them how to lead from the middle and to guide, rather than delegate or just supervise.

Pre-Departure briefings for Study Abroad and Volunteering
Information about Insurance, the emergency contact procedure

Reassessing and prioritising workload but not letting this impact upon existing deadlines.

Google Docs and Google 4 Education Suite
Trouble communicating with students or getting them to respond with paperwork or consent forms etc. within a timely manner. I realised that the best way would be for the students to be able to use social media, although this raised a lot of safeguarding concerns and didn't fit in with the college's safeguarding policy. I then elected to use Google Communities and Google Classroom which was intuitive and easy for them to use and also replicated social media, but in a way that was safe for students as only those with a college login could access the group

Important when managing a team
Maintain good communication
Build positive working relationships - supportive. Get to know people individually and personally rather than just professionally.
Acknowledge good work - don't be a line manager who only comments on performance when there is something to criticise. I've been on the receiving end and it's an awful experience.
Ask people how they want to be managed. I don't like being micro managed but I accept that there are some who do. Identifying that some people need more support than others or need to be told when they're doing a good job. This builds confidence and encourages people to get more involved in the future.
Delegate jobs to the right people. Take time to get to know people so that you can identify their strengths and weaknesses, but also their interests. In my previous role, I was looking for additional challenges and my manager realised how much I enjoy writing, so she gave me the responsibility of writing our final report for our Erasmus+ KA1 project which then led to writing successful bids, and she mentored me through this process. This ensured I didn't get bored and seek employment elsewhere.
Manage conflict
Set a good example

Being consistent with everyone in the team. I've had a manager who made so many allowances for a particularly difficult team member, I think because they were afraid of them. They sent the entire team a huge telling off via email, and this affected morale within the team and created a really unpleasant atmosphere. This person was allowed to work from home all the time and took massive liberties with flexi and TOIL, and this privilege wasn't extended to the rest of the team.