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Operations Management
"managing resources effective and efficiently…
Operations Management
"managing resources effective and efficiently that produce and deliver P&S to meet customer expectations"
DESIGN
"Shaping of resources/ activities that compose a product/ service/ transformation process that produce product/ service"
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Deatiled process design
Process Mapping
Gives ability to go through the different processes and cut out waste by considering the following:
Throughput time
*Average elapse time it takes for an input to get through the process and become an outcome
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Objectives
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Meeting the needs and expectations of customers/ satisfy customer and thus increase the competitiveness of the organisation
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DIRECT
understanding OPs strategic performance objective & developing an OP Strategy for the organisation
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4 Vs
VARIETY
flexibility, eg bus and taxi
Low
same for every customer
additionnal features (hairdryer, housekeeping,...)
come with additional charges
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Strategy
total pattern of decisions and actions that position the organization in its environment and that are inteded to achive its long-term goals
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OP Strategy
pattern of strategic decisions & activities that define/set the *role, objectives & activities of the OP
Hills Framework
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Delivery system choice, structural decision
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