Please enable JavaScript.

Coggle requires JavaScript to display documents.

Call Flows (Calls Come in (Main Menu AA (1 - Routing User (After Hours -…

- - - - Business Hours
        
        Call Queue - 1040
        
        No Answer
        
        Voicemail 607
        
        Sends voicemail in email to HaloPSA
        
        2 min total ring with 30 seconds ringing each agent
        
        Desk phones and Mobiles (Need ability to log in and out of queue)
      - After Hours Coverage EST
        
        Call Queue - 802
      - Holiday - Holiday AA 1050
      - Closed Early - AA 1051
      - After Hours - Support Menu After Hours AA 1056
        
        2 - Ticket by Voicemail AA 1061
        
        8- After Hours Routing User 1006
        
        Forward always to Call Queue - 802
        
        Main Menu AA 601