Please enable JavaScript.
Coggle requires JavaScript to display documents.
PROCESS DESIGN (step 4; how do i physically arrange the facilities to…
PROCESS DESIGN
step 4; how do i physically arrange the facilities to create flow
influenced by volume and variety
cost focussed
minimise cost of location and transportation
create even flow of resources
minimise distance travelled
revenue focussed
customer participates in the service
encourage spending
can they find their way around the process
supervise workflow
comfort
safe
access
maintenance
efficient
change
Step 3; what layout type do i need
Product
self service cafe
Functional
hospital
Hybrid
mix of functional and product. Department store
Fixed position
house building
Step 2; which process choice should I make
Service
Professional
architects lawyers
Service Shop
cinema, choice of film same service
Mass
airport security
Manufacturing
Project
One off. Complex, large scale, multidisciplinary
Jobbing
low volume, tailored
Mass
High volume small range
Continuous
oil refineries, paper mill
Batch
60% of manufacturing, clothing in sizes
step 1 what factors drive my process choice decision?
Slack et al (2010) four V's
Variety
drive configuration
Variation (in demand)
Volume
drive configuration
Visibility