Centara Grand Beach Resort Phuket (job (FO Front Office (Maintains a…
Centara Grand Beach Resort Phuket
FO Front Office
Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Check guests in and out, including preparation of guest bills and authorising payments.
Responsible for cash handling including float and banking.
Dealing efficiently with day to day billing and guest service queries.
Using information available, plan and control both the preparation of future shifts and effective communication to the team.
Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
F & B Food and Beverage Service
The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and out door functions.
Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events.
BANQUET SERVER DUTIES AND RESPONSIBILITIES:
Make required adjustments as needed and relay that information to the appropriate personnel.
Be in communication with the Banquet Captain regarding any special needs.
Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
Have a good understanding and able to communicate products and service related query to guests when asked.
Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
Good knowledge of the rules of Banquet Beverage Control and service.
Respond to guest requests in a friendly, timely, and efficient manner.
Ensure guest satisfaction throughout the meal service.
Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
Warmth and graciousness with the ability to function in a busy environment. Create stellar guest experiences and flexible availability to work on nights and weekends.
Facilities and Services