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Service Management Portal (Portal components (Appendices, IGAs,…
Service Management Portal
Capabilities
Portal
Tool sets
Service costing
Service catalogue
what are services
what are appendices
Relationship between services and TC
Service appendices
IGA repository
Service reviews
Operational data store
Infrastructure data
SLAs
Intention to place where appendix managed
Ability to manage SLAs directly in service catalogue
Portal components
Appendices
IGAs
Costing/Billing
Data repository
Governance and control
Operational continuity
Management reporting
Business services