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PET order (AUH (Order more than 25 cartons (Existing Find account Create…
PET order
AUH
Order more than 25 cartons
Existing
Find account
Create CRM case 'Request - Order Request - Existing DOM more than 25
TAT 2 Working days
Auto Assign
New
Make CRM case in Hotline customer
Case Subject 'Request - Order Request - New DOM more than 25
TAT 3 Working days
Auto Assign
Order less than 25 cartons
Existing
Find account
Create CRM case 'Request - Order Request - Home Fresh
TAT 7 days
Assign to SV
New
Make CRM case in Hotline customer
Create CRM case 'Request - Order Request - Home Fresh
TAT 7 days
Assign to SV
Dubai
Order more than 25 cartons
Existing
Find account
Create CRM case 'Request - Order Request - Existing DOM more than 25
TAT 2 Working days
Auto Assign
New
Create CRM case in Hotline customer
CRM case subject Request - Order Request - New DOM more than 25
TAT 3 Working days
Auto Assign
Order less than 25 cartons
No delivery available
SHJ / NE/ Al Ain
Order more than 25 cartons
Existing
Find account
Create CRM case 'Request - Order Request - Existing DOM more than 25
TAT 2 Working days
Auto Assign
New
Create CRM case in Hotline customer
CRM case subject Request - Order Request - New DOM more than 25
TAT 3 Working days
Auto Assign
Order less than 25 cartons
Existing Customer
Using 5G Weekly?
Product is ..
330 ml Regular
500 ml Regular
1.5 ltr Regular
Make CRM case in the account
Subject is Request -> Order Request - Existing - DOM - 5G - Less than 25
TAT 7 days
Assign to SV
Product is anything else
Not using 5G
No delivery available
Push to increase the quantity or ask them to get from Super markets
New Customer
No delivery available
Push to increase the quantity or ask them to get from Super markets