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Conflict Management Strategies 11.4 (Defensiveness & Supportiveness:…
Conflict Management Strategies 11.4
Factors that impact Managing Conflict:
Assesment of situation
&
Emotional State-
Family History
Avoidance & Fighting Actively:
Nonnegotiation
- refuse to discuss conflict or listen to other person's argument
Gunnysacking- what I like to call stacking up issues till one tops everything and you explode. (I tend to do this)
How to Avoid Issues:
Take an active role
on present
OWN
thoughts/feelings
Win-Lose & Win-Win Strategies:
Win-Lose:
either you win or lose and your partner does the opposite of what you do
sometimes think this is the only solution
Win-Win:
solution in which both people win
mutual face saving
Defensiveness & Supportiveness:
Strategy=
Neutrality-
lack of care creates defensiveness
Control-
you don't let them have contributions
Superiority-
This
makes others feel second-class
Evaluation-
use less you-messages and more descriptive I-messages
Certainty-
Avoid this by
provisionalism
: finding solution together
Politeness in Conflict:
Face-Attacking Conflict Strategies:
attack person's abilities or contribution to relationship
Beltlining: pushing the right buttons
Blame: put blame on another
Face-Enhancing Conflict Strategies
: support and confirm both positive and negative face
AVOID
Respect other's point of view
enhance others self image
Verbal Aggressiveness & Argumentativeness:
Verbal Aggressiveness:
unproductive way to win an argument
insult other person
Make other feel stupid
Argumentativeness:
wilingness to argue for point of view (speak mind)
(Use them appropriately)
NEVER EVER
Stress
Avoid Interruption
