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Conflict Management Stages 11.3 (Stage 2: Define the Conflict (Define …
Conflict Management Stages 11.3
Stage 1: Set the Stage
Fight in
to fight
Fight about problem that can be solved
Stage 2: Define the Conflict
Define
&
on present
avoid mind reading
Stage 7: Wrap it Up
from conflict
KNOW you AND your partner's attitudes and opinions on how to resolve conflict
Attack my own negative feelings
exchange of rewards and cherish behaviors
Stage 3: Identify Your Goals
What do I want to
in this situation?
Stage 4: Identify and Evaluate Your Choices
solutions
look for WIN-WIN solutions
costs and rewards
Step 5: Act on the Selected Choice
See if I am COMFORTABLE with selected choice
Step 6: Evaluate the Choice
Did choice
?
might have to look for other possible choices
Thinking Hats:
Creative New Idea Hat
Positive Benefits Hat
Hat
Hat
Hat
The Control of Thinking Hat
