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Difficult Situations in Performance Management/Performance Appraisal…
Difficult Situations in Performance Management/Performance Appraisal
Importance of tackling Challenges in Performance Management/Performance Appraisal
Employee may resort to submitting a grievance. This will result in unnecessary admin work and time wastage.
Properly tackling difficult situations will ensure that the Performance Management fulfills its purpose at the workplace.
An unhappy employee could affect the relationship between the employer and employee and this will affect the overall atmosphere at the workplace.
Causes of difficult situations in Performance Appraisal
Errors in Biases made by Managers.
Central Tendency
Leniency/Strictness Effect
Halo Effect
Sequencing Effect
Recent Behaviour Bias
Ineffective Performance Appraisal/Management Process
Examples of Difficult Situations in Performance Appraisal
During the Performance Appraisal Interview, an employee could get heated up during a crucial conversation regarding his/her Performance Appraisal.
This could be due to:
Not getting a Promotion or a Pay Raise
Being criticised for not meeting Standards/Expectations of the Company
Being informed of Retrenchment/Termination
Being informed of Demotion or Pay Cut
Strategies to deal with difficult situations in Performance Appraisal
Communicating Effectively with the Employee during the Performance Appraisal Interview
Causes of Difficult Situations in Performance Management
Retrenchment and its difficulties
Individuals and Organisation Resistance to Change
Strategies for HR Practitioners to deal with Difficult Situations in Performance Management
Dealing with Individual and Organisational Resistance to Change
Facilitation and Support
Negotiation/
Exchange
Participation
Manipulation and Co-optation
Education and Communication
Coercion
Empathy
Dealing with Retrenchment
Communication to Employees
Mutual Trust
Prepare Script
Listen Actively
Retrenchment Notice Period to Affected Employees
Notifying Government and Unions of Retrenchment.
Strategies for Individuals to deal with Difficult Situations in Performance Management
Systems for raising disagreements about Performance Assessment
Peer review system
Step review system
Ombudsman
The Grievance Appeal