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Customer Journey Mapping (1. Our online platform (Slots & Games, Live…
Customer Journey Mapping
1. Our online platform
Slots & Games
Live Casino
Table & Card
Poker
2. Visiting our Casino
Professional & attentive front-of-house staff
Friendly & courteous Reception
Confident & knowledgeable Host
3. Gaming
Competent & entertaining dealers
American Roulette
Card games: BJ, Poker
Baccarat
5. Restaurant
Clean & orderly
Choice of delicious meals
Friendly & responsive waiting staff
4. Bar
Attractive & up-to-date selection of beverages
Engaging & skilled bartender
Live entertainment
6. Electronic Gaming
Playpoints rewards
Selection of games
Attentive Slot technician / host
7. Cash desk
Efficient & knowledgeable
Cashing out
8. Leaving our Casino
Lasting impression
Understanding & well-mannered Reception
Repeat visit & refer online