Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHƯƠNG 11: IDEAL-Initiating (5 Step Process to Insure Refreezing (Use…
CHƯƠNG 11: IDEAL-Initiating
Why is Change Important
You have to manage the balance
Organization age and the balance changes
Organizations are a balance
This requires “Change” to restore balance
Basic Process
Unfreezing the organization
“Walk the walk, rather than talk the talk”
3 ways to make people aware
Make problems more obvious
Point out the problems for all to see
Wait for someone to find the problem and
then acknowledge the change needed
Managers must help encourage needed
changes
Need to overcome resistance
Planning the change
Use Agents to plan change
Look for participation in planning
Implementing the change
Purely
technical changes
rarely affect
working habits, but can be implemented
quickly
Changes requiring
behavior change
must be
more deliberate
Most important consideration is
continuing
evidence of progress
(show value of change)
Refreezing
Make the change permanent
Some changes are obvious and helpful
and will remain easily
Some are lost because of “short term
goals”
Set goals to keep from “un-freezing”
5 Step Process to Insure Refreezing
Use measurement to foster change
Establish dedicated staff if complex
Modify organizations policies and
procedures to reflect changes
Educate, train, show (effect, value of
changes)
Keep change management group in place
longer
How Do You Change?
It is difficult to “sell”
process improvement
getting buy-in for process is difficult
even when you have buy-in, you may not have
commitment
Senior management commitment is critical
Conditions for Change
Definitions
F = first steps
towards the vision the bold ones act on the vision
R = resistance
to change
many are afraid of change and resist it and will quit before they will change
V = vision
of a future state visionaries see a way to do “it” better
D = dissatisfaction
with the status quo occurs in chaotic organizations
Three Models for Change
PDCA
from Shewhart Cycle (Deming) –An
upgrade to ODA by checking the results
against a plan.
Do
Check
Plan
Act
IDEAL
–The SEI model for improvement which provides the most
disciplined change.
Promoting change without a current
understanding of state, and a plan of where you want to be, is more harmful than a well understood chaotic environment!
Establishing
Planning the specifics of
how you will reach your destination.
Acting
Doing the work according to the
plan.
Diagnosing
Determining where you are
relative to where you want to be.
Learning
Learning from the experience
and improving your ability to adopt new
technologies in the future.
Initiating
Laying the groundwork for a
successful improvement effort
ODA –
The simplest and the core of most
of the change and improvement efforts.
DECIDE
ACT
OBSERVE