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Communicating in Groups and Teams (The Nature of Groups and Teams (What…
Communicating in Groups and Teams
The Nature of Groups and Teams
What is a Group?
a group consist of a small collection of people who will interact with other people
Ex: An army battalion
Interaction
Interdependence
Time
Size
What makes a Group a Team
Clear and inspiring shared goals
Results-driven structure
Competent team members
Unified commitment
Collaborative climate
Standard excellence
External support and recognition
Principle leadership
Virtual and Face-to-Face Groups
Encourage socializing
Ex:I spent time texting to my friend since I am far away from them
Strive for face time
Allow and encourage side channels
make expectations clear
provide training as necessary
Provide training as necessary
Goals of Groups and Their Members
Group goals
achieve a certain task
Individual goals (hidden agenda)
Characteristic of Groups and Teams
Rules and Norms
Rules - official guidelines
Norms - how we interact with others (social), (procedural), (task)
Ex: in my group, we have rules and unique to talk to each other.
Patterns of Interaction
Sociogram
All-channel network
Roles
Formal roles
informal roles
task roles
dysfunctional roles
Leadership and Communication
Approaches to Leadership
Trait Analysis
Leadership Style
authoritarian (use power to influence), democratic (decision making), laissez-faire (dictate).
Situational Approaches
Leader and Member Relationship
Transactional operator
Team players
Tranformational leader
Becoming a Leader
Emergent leader - gain influence without being appointed
Normally, I usually get voted to be the leader because I work the hardest among everyone
Followership and Communication
Types of Followers
Isolates
Bystanders
Participants
Activists
Diehard
Power of Follower (legitimate power, nominal leader
Expert power: come from what team member can do.
Connection power: come from a member's ability to develop relationships
Reward power: exist when others are granted desire consequences
Coercive power: comes from threat
Referent power: comes from respect