“I am part of a team that run a four week course in how to be an online tutor. This course is designed to give our tutors the theory, research and practical experience of being both an online tutor and a student, to help them support their own distance learners. However, one of the questions we always get asked is how do you keep online learners actively engaged? We ask it of ourselves frequently because of the decreasing enthusiasm of our participants as the course goes on, and external pressures impact on their time. So we find this a real challenge, how to support and facilitate engagement and activity as well as systematic reflection throughout a whole course!”