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Operations Management (Transformational change (Physical, Informational,…
Operations Management
Transformational change
Physical
Informational
Possession
Location
Storage
Physiological or Psychological
Process
Work flow / work-in-progress
Planning and scheduling
Progressing and control
Continuous improvement
Process design
Input Resources
Materials
People
Assets
Suppliers
Output Resources
Products and services
Customer satisfaction
Unit costs (profitability)
Environmental impact
Hayes and Wheelwright four-stage model
Stage 1 Internally neutral
Stage 2 Externally neutral
Stage 3 Internally supportive
Stage 4 Externally supportive
Four main themes
Management of resources
Decision making on ops
Importance of ops
Relevance of ops
Transformation process
Material processing
Manufacturing
Mining
Logistics
Information processing
Banking
Accounting
News
Telecommunications
Research
Customer processing
Health and Beauty
Hospitality
Entertainment
who's an ops manager?
Anyone who manages resources