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Operational strategy (Performance objectives (Flexibility (Variety…
Operational strategy
Performance objectives
Quality
Achieving the quality of which the customer is expecting for the product characteristics and value paid
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Flexibility
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Mix flexibility - the ability to cope with different types of customers or products at the same time or in a close sequence
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Sustainability
Being capable of being maintained at length without interruption, weakening or loss in power or quality
Dependability
this is about keeping your promises, focusing mostly on delivery promises
Cost
The total unit cost is influenced directly by factors such as the cost of materials and labour, but can also be influenced by factors such as the cost of equipment or working capital
'the pattern of strategic decisions and actions that set the role, objectives and activities of the operation'
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Order-winning criteria
those aspects of performance that provide a key reason for a customer to buy a product or service in preference to those offered by competitors or substitutes
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