Improving Interpersonal Relationships

Communication Climates in Interpersonal Relationship

Confirming and Dis-confirming Messages

How Communication Climates Develop

Creating Positive Communication Climates

Understanding Interpersonal Conflict

The Nature of Conflict

Styles of Expressing Conflict

Characteristics of an Assertive Message

Gender and Conflict Style

Conflict in Online Communication

Cultural Influences on Conflict

Managing Interpersonal Conflict

Methods for Conflicts Resolution

Steps in Win-Win Problem Solving

Confirming Communication

Recognition

Acknowledgement

Endorsement

Distancing Tactics

Avoidance

Deception

Degarding

Detachment

Discounting

Humoring

Impersonality

Inattention

Nonimmediacy

Reserve

Restraint

Restriction of Topics

Shortening of Interaction

Escalatory Conflict Spirals

Evaluation Versus Descriptipon

Avoidance Spirals

Control Versus Problem Orientation

Strategy Versus Spontaneity

Neutrality Versus Emphaty

Superiority Versus Equality

Certainty Versus Provisionalism

Expressed Struggle

Perceived Incompatible Goals

Perceived Scarce Resources

Interdependence

Nonassertion

Direct Aggression

Passive Aggression

Indirect Communication

Assertion

  1. Behavioral Description
  1. Your Interpretation of the Other Person's Behavior
  1. A Description of Your Feelings
  1. A Description of the Consequences

5.A Statement of Your Intentions

Origins of Gender Differences

Conflict Dilemas

Differences Online

Commonalities

Delay

Disinhibition

Permanence

Win-Lose

Lose-Win

Lose-Lose

Compromise

Win-Win

Identify Your Problem and Unmet Needs

Make a Date

Describe Your Problems and Needs

Partner Checks Back

Solicit Your Partner's Needs

Check Your Understanding of Your Partner's Needs

Negotiate a Solution

Follow Up on the Solution

  1. Identify and Define the conflict
  1. Generate a Number of Possible Solutions
  1. Evaluate the Alternative Solutions
  1. Decide on the Best Solution

Questions

What surprised you in the readings?

The fact that the book discussed how online communication could have barriers.

What bothered you?

Nothing Specific in this chapter

What confused you or made you want to find out more?

I want to find out more about tactics that could be used to repair a relationship where someone is distancing after noticing that they are using one of the distancing tactic