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improving interpersonal relationships (understanding interpersonal…
improving interpersonal relationships
communication climates in interpersonal relationships
how communication climates develop
creating positive communication climates
evaluation versus description
control versus problem orientation
strategy versus spontaneity
neutrality versus empathy
superiority versus equality
certainty versus provisionalism
confirming and dis confirming message
understanding interpersonal conflict
characteristics of an assertive message
behavioral description
your interpretation of the other person's behavior
a description of your feelings
a description of the consequences
a statement of your intentions
gender and conflict style
origins of gender differences
conflict dilemmas
differences online
commonalities
styles of expressing conflict
nonassertion
direct aggression
passive aggression
indirect communication
assertion
conflict in online communication
delay
disinhibition
permanence
cultural influences on conflict
the nature of conflicts
expressed struggle
perceived incompatible goals
perceived scarce resource
interdependence
managing interpersonal conflicts
steps in win-win problem solving
identify your problem and unmet needs
make a date
describe your problem and needs
partner checks back
solicit your partner's needs
check your understanding of your partner's needs
negotiate a solution
follow up on the solution
methods for conflict resolution
win-lose
lose-lose
compromise
win-win