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Communicating in groups and teams (Group (Elements (Size (From 3 to around…
Communicating in groups and teams
Group
Definition
A small collection of people who interact with one another, usually face-to-face over time in order to reach goals
Elements
Interaction
Exchange messages verbally and nonverbally
Interdependence
A collection of individuals
Time
To work together long enough to reach effectiveness
Size
From 3 to around 20
Capable of performing tasks effectively
Characteristics
Rules and norms
Rules (explicit)
Official guidelines that govern what the group is supposed to do and how the members should behave
Norms (unstated)
Social
How we interact with one another
Procedural
Guide operations and decision making
Task
Govern how members get the job done
Patterns of interaction
All channel network
In which group members share information with everyone (emails, Facebook)
Chain network
In which information moves sequentially from one member to another
Wheel network
One person acts as a clearinghouse, receiving and relaying messages to all members
Roles
Define patterns of behavior expected from the members
Types
Formal
Are assigned by an organization or group partly to establish order (assistant coach, treasurer, customer service representative)
Informal
Are rarely acknowledged by the group on words
Types
Task roles
Help the group accomplish its goals
Social roles
Help the relationship among the members run smoothly
Dysfunctional roles
Prevent a group from working effectively
Teams
Characteristics
They take group work to a higher level
Members are proud of their identity
They trust and value one another
They seek and achieve excellence