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Domains (Onboarding (Are they transfering the domain in? (Yes: Do they…
Domains
Onboarding
Are they transfering the domain in?
No
: Great! You're done.
Yes
: Do they have DBE?
No
: Do they want DBEs?
No:
Collect the login information for the domain.
Yes:
What DBEs do they want and do they authorize the $5/Month/Email charge?
Yes:
Great! Collect the Login information and the wanted DBEs and open a case to Mike.
No:
No DBE for them! Collect Login information
Yes
: Do they approve the $5/month/email charge?
No:
Do they still want to transfer their domain? DBE's will not work if they are with anything but Google Apps.
No:
Then you're done.
Yes:
Then let them know that their DBE's may not work after the transfer (if they are not on Google)
Yes
: Great! Ask if their DBE's are on a 3rd party platform (outlook, apple mail, etc)
Yes, they have Outlook, etc
: Let them know that they will loose access to their email momentarily during the transfer and you'll reach out to them and let them know when that's happening. Continue with process (yellow sheet, open case, etc)
No, they don't have Outlook
: Warn them to back up their emails so that they have them when you transfer their email to Google. Let them know you'll reach out the day we are transferring them to let them know. Continue with process (yellow sheet, open case, etc)
Cancellation
Is their domain is in our account?
No:
Great! Do they have domain-based emails?
No: You're done!
Yes: Google Apps
Yes
: Do they have DBE?
No
: Open a case to have the domain transferred
Yes
: Open a case to have the domain transferred. When the domain is transferred call and ask Does the client want to transfer the email?
Yes
: Let the client know they need to add a email package to GoDaddy for _ emails. Has the client added the package?
No:
You are on hold until the client adds the package....
Yes:
Did the client change the 4 digit pin?
Yes:
Collect the new pin and call GoDaddy to transfer the existing DBEs into the client's GoDaddy Account. Open a case to Mike to have our emails deleted.
No:
Call GoDaddy to transfer the existing DBEs into the client's GoDaddy Account. Open a case to Mike to have our emails deleted.