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BI Business Architect Offsite Key Takeaways (Process Excellence…
BI Business Architect
Offsite Key Takeaways
Process Excellence Measurables
Fact-based process improvement
Process improvements triggered by delivery of our services (PIA/RIA/health score, etc)
Primary benefit:
Cost
Robust controls
Effective scores in process-led RCSA
Primary benefit:
Control
Cost/service/speed
SLAs with cost/quality/speed targets
Primary benefit:
Service
Regular process measurement
Processes with a health score
Primary benefit:
Service
Clear R&R, E2E workflows
Critical processes mapped with owners
Primary benefit:
Service
Enhanced productivity & value creation
Product enhancements driven by proprietary capabilities
Process variations
Processes with decreasing marginal cost
Duplicate processes
Primary benefit:
Cost
Robust, systemic change
Times changes control failed/reworked
Primary benefit:
Control
Simplified & efficient processes
Value-added steps per process
Measurable/scale-able processes and products
Clients using non-standardised processes/products
Primary benefit:
Cost
Proactive improvement action plans
Percentage change from the process pipeline
Primary benefit:
Cost
Sustainable process improvement
Benchmarked services and customer journeys
Remediations to processes in change program
Impact assessments not adopted and their value
Primary benefit:
Service
Customer focus, less non-value add
Profitability per customer
NPS improvement
Primary benefit:
Service
2018 Project Focus
Capabilities & Foundations
Tooling
Enterprise Process Taxonomy
Process Factory
Process-led RCSAs
Internal-facing
Marketing & Communications
Demand Management
Internal Governance
Business Priorities
Spanning both
Cyber Security
Brexit
Procurement Process Review
35% expense reduction
3-4 areas for optimisation
Consumer
ID&V
Wholesale
Trade standardisation
EFG business optimisation
Capabilities & Behaviors
Individual Behaviours
Accountable
Consistent
Entrepreneurial
Positive attitude
Adaptable
Problem solver
Curious
Leader
Communicator
Team Principles
Commercial acumen
Transparent
Creative/design-driven
Simplified
Focused on value
Challenges status quo
Accountable
Proactive
Customer-focused
Defining Process-Led
Efficient, adaptable, responsive, repeatable
End-to-end, front-to-back
Agreed-upon goal
Defined steps/activities
2018 Approach
Support Levels
Level 3: Driving
Execute Level 2 activities
Process-led business case
Business process management
Level 2: Partnering
Frame & develop
Articulate business case
Impact assessment
Level 1: Assessing
Process health status
Pre-amber stage
Missed opportunities
BA Principles
Problem
Think about the business problem first
Determine process and why its being solved
Establish problem statement
Design
Design thinking to bring empathy
Create user-based experiences
Value
Lead with value
Create clear, deliverable value proposition
Ensure value specific to stakeholder
Customer
Manage E2E to improve CE
Transform CE and process to achieve satisfaction, reduce cost
2018 Action Items & Key Questions
Key Actions
Define a clear BA marketing and communications strategy
Include crisp value proposition
Support internal governance
Expand the John Q. business case concept to become a specific BA capability
Refine the services to process double-click to determine how to present to our multiple clients
Establish consistent model for assessing and prioritising new opportunities
Key Questions
How do we focus our capabilities and energy on Goals/Capabilities/Priorities overview?
For each business we partner with, "how are you going to help us show our value to your business?"
How did we value research? Is that the same for us?