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AI- for Agents (Insights to Agents for Customers (Coverage Selection…
AI-
for Agents
Insights to Agents
for Customers
Coverage Selection
Coverage selection (Selection of multiple products, coverages or even atomized options)
Quote
Multiple what-if scenarios, portfolio based analysis
Cross/Up-sell
Individualized collaborative filter recommendations
Pricing
Behavior and usage based personalization of prices
Discussion
Dynamic context analysis and product mapping based on profile, need, life-stage, life-event assessment
Underwriting
Underwriting type classification, requirement suggestions, triaging process for assessment (medical, scrutiny)
Info Procuring
Fact finding, need analysis, contextual pointers
Servicing
Customer persistency, proclivity to lapse analysis for early intervention
Insights to Agents
Lead/Prospect
Generate-qualify-classify, triaging, profiling, need analysis, product mapping
Sales Intelligence
Build customer/Prospect Profile - Life stage, credit ratings, existing coverage, CLTV, hobbies, general behavior, proclivity analysis
Provide insights on product choices, price band, how to approach - Prepare a personalized sales kit for the customer
Relationship Building
Customer life stage, life event, location changes based
proactive product/coverage/service suggestions,
Servicing
Additional coverage suggestions, Gap in protection identification, Sensor suggestions, IOT based insights - coverage changes based on member additions
Claims
Proactive risk mitigation initiatives- advance alerts, planning / relocation suggestions, preparedness based on the anticipated risk and home/office conditions, early intervention action suggestions
Campaigns
Agent business portfolio based individualized marketing insights
Insights to Business
about Agents
Underwriting
Experience based changes to
rules-exemptions-clauses
Marketing Plan
Persona based personalized prospect/customer segmentation
for product design and marketing strategy
Planning
Consolidation of info from multi-channel
networks for info about customers, products, market
Risk Mitigation
Inferences to prepare situation and context based
risk mitigation guidelines for the industry
Recruitment
Analysis of open market for
targeted recruitment of agents
New Coverages
New product/coverage design/launch
based on agent behavior & customer choices
Insights to Insurers
from Agents
Lead
Lead aging, cause analysis
and re-assignment of agent
Training
Video & voice analysis - Language, emotion,
intonation, body language etc., learning
Agent behavior
Behavior approach vis-a-vis customer segment,
product analysis, sales planning
Frauds
Premium Diversion behavior
Insights to Agents
about Themselves
Training
Personalized based on product knowledge, softskills -
language, behavior and persona based marketing skills
Scheduling
Analysis of customer appointments and suggest for scheduling and route planning
Ongoing Rewiew
Hit-miss ratio analysis based suggestions for improvement
Business Planning
Insights on agency portfolio - customer mix, segment, product, premium, CLTV, persistency, commission & claw-backs and proactive suggestions, Incremental and contextual performance review